Designing for the Micro-Moment: How Small Interactions Shape Big Workforce Engagement OutcomesJuly 29, 20255 Mins Read By Zoha Peerbhoy | July 2025 Small Moments, Big Impact How many conversations do people…
From Scripts to Smart Conversations: How Generative AI is Transforming Contact Centers July 10, 20257 Mins Read A few years ago, it was call centers; now, it’s contact centers. Remembering how things…
Why Personalization is the Future of Mobile Engagement June 19, 20256 Mins Read By Zoha Peerbhoy | June 2025 It’s 2025, and everywhere you look, people are hunched…