Why Workforce Engagement Management Is the Most Critical Contact Center Investment in 2026January 22, 2026
Brand Safety and UGC: Policies That Hold Up Under PressureDecember 5, 20256 Mins Read User-generated content (UGC) can be useful in gaining customer trust. However, it can be one…
Choosing the Right BPO: Cost vs. Quality vs. Compliance — A Practical Guide for Defensible Vendor SelectionDecember 3, 20254 Mins Read When a BPO partnership fails, it rarely comes down to the hourly rate. It fails…
Measuring the Chat Funnel: Attribution, Assisted Conversions, and Repeat Purchase in Conversational CommerceNovember 27, 20255 Mins Read Introduction Consumers can now shop and get real-time support through chat and messaging, which is…
GoTo Connect Update: 100+ AI-Powered Omnichannel Features for SMB CommunicationsNovember 21, 20256 Mins Read Previously this year, GoTo announced over 100 new features and enhancements for its GoTo Connect…
CPaaS Integration Patterns with CRM, WFM, and Analytics: Making Connections Work SmoothlyNovember 17, 20255 Mins Read Introduction Communications Platform as a Service (CPaaS) solutions are generally associated with sending messages or…
The New Front Door to Work: What a Workplace Experience App Must CentralizeNovember 7, 20255 Mins Read Introduction As workplaces increasingly adopt hybrid and flexible models, the traditional office environment is evolving…