DEM 2026: AI, Real-Time Journeys, and the End of Digital FrictionJanuary 15, 20265 Mins Read Introduction: Digital Friction Is the Silent Revenue Killer By 2026, customers no longer separate “digital” from “experience.” Every tap, click,…
Measuring Agent Tool Friction with DEMNovember 4, 20254 Mins Read Introduction Digital Experience Monitoring (DEM) is a powerful way to understand how digital workplace tools impact agent productivity and satisfaction.…
