About Us
CXTechbuzz | A TechBuzz.Media by Quadrant Knowledge Solutions Pvt. Ltd.
CXTechbuzz is a dedicated editorial vertical under TechBuzz.Media, an independent media initiative owned by Quadrant Knowledge Solutions Pvt. Ltd., the parent company of QKS Group. While Quadrant Knowledge Solutions is the parent company, TechBuzz.Media operates with full editorial autonomy. Analysts at QKS Group maintain strict research independence and are not involved in the editorial process at TechBuzz.Media. We aim to provide CX professionals, marketing leaders, sales strategists, and decision-makers with comprehensive insights and contextual understanding of the platforms that influence customer loyalty and experience-driven growth. Positioned at the nexus of customer insights, marketing technology, and digital engagement, we strive to offer clarity and expertise in these critical areas.
At CXTechbuzz.com, we are the definitive source for insights, analysis, and stories from the evolving world of Customer Experience (CX). We analyze the technologies, platforms, and trends that influence how brands engage, convert, and retain customers.
Our editorial coverage spans several high-impact sub-domains in the CX technology ecosystem across MarTech, SalesTech, and Communication & Collaboration, and other emerging CX technologies. We explore how these solutions are converging to deliver seamless, data-driven, omnichannel customer experiences, and the strategies, vendors, and innovations driving this transformation.
At CXTechbuzz, we go beyond surface-level reporting. Our platform delivers deep-dive trend reports, vendor analysis, quadrant positioning, and research-backed blogs rooted in relevance, rigor, and practical insight. Everything we publish is aimed at helping industry leaders make smarter, faster decisions in a hyper-competitive CX economy.
Our audience includes a diverse range of professionals, from CXOs, CMOs, and contact center heads to Martech buyers, product leads, loyalty strategists, customer analytics managers, investors, and researchers. We connect technological evolution with business outcomes, enabling our readers to not only follow trends but to lead them.
CXTechbuzz focuses on context, not just coverage. We track the technologies changing CX, explain why they matter, identify leaders, and predict future trends. Whether you’re benchmarking vendors, evaluating platforms, or mapping your CX transformation roadmap, our content is here to inform, inspire, and empower.
Decoding CX. Delivering Clarity.
Your trusted source for CX trends, vendor insights, and technology strategy.
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CXTechbuzz is an editorial vertical under TechBuzz.Media, an independent media initiative by QKS Group. While QKS is the parent company, editorial decisions at CXTechbuzz remain autonomous. Our mission is to equip CX professionals, marketers, and business leaders with the clarity needed to navigate customer experience technologies with confidence.
We cover the platforms and trends shaping how brands engage, convert, and retain customers. We also focus on strategic insights, vendor analysis, and expert-backed reporting. From CCaaS and Contact Centers to CDPs, VoC Platforms, Personalization Engines, MarTech, SalesTech, and Loyalty Management Systems, we break down the tools that power seamless, omnichannel customer journeys.
Our content goes beyond the headlines, featuring insights, trend analysis, and decision-enabling perspectives. Whether you’re benchmarking vendors or mapping your CX transformation roadmap, CXTechbuzz delivers context, not just coverage.