Why Workforce Engagement Management Is the Most Critical Contact Center Investment in 2026January 22, 2026
Implications of CPaaS in Retail: Transforming the Customer Communication ExperienceAugust 11, 20255 Mins Read Introduction Looking back at what online shopping used to be a few years ago, it would be clear to any…
Designing for the Micro-Moment: How Small Interactions Shape Big Workforce Engagement OutcomesJuly 29, 20255 Mins Read By Zoha Peerbhoy | July 2025 Small Moments, Big Impact How many conversations do people have about what goes on…
From Scripts to Smart Conversations: How Generative AI is Transforming Contact Centers July 10, 20257 Mins Read A few years ago, it was call centers; now, it’s contact centers. Remembering how things used to be can almost…
Why Personalization is the Future of Mobile Engagement June 19, 20256 Mins Read By Zoha Peerbhoy | June 2025 It’s 2025, and everywhere you look, people are hunched over their phones. Every time…
