Why Workforce Engagement Management Is the Most Critical Contact Center Investment in 2026January 22, 2026
Listening vs. Hearing: The Voice of the Employee Blind Spot Hurting Enterprise CXDecember 24, 20257 Mins Read Most companies believe that they listen to employees. They run engagement surveys, collect pulse feedback, and track sentiment scores on…
Top Voice of the Employee Trends to Transform CX in 2026November 26, 20254 Mins Read Introduction As customer experience (CX) continues to define brand success, organizations increasingly recognize that exceptional CX starts from within. Voice…
VoE x VoC: The Feedback Loop That Predicts ChurnOctober 27, 20256 Mins Read Introduction Customer retention is a high-stakes game. In 2025, organizations are realizing that even the most sophisticated customer experience (CX)…
