Browsing: Communication & Collaboration

Introduction In regulated industries, like financial services, healthcare, insurance, and utilities in particular, maintaining clear, accurate, and auditable customer communications…

The Workforce Engagement Management (WEM) market continues to evolve rapidly as enterprises respond to hybrid work demands, rising attrition, and…

Introduction Modern enterprises are now under pressure to deliver seamless collaboration, efficient workflows, and a positive employee experience, and they…

Introduction Communications Platform-as-a-Service (CPaaS) has already transformed the way enterprises embed real-time communications, like voice, SMS, chat, and video, into…

In an era where remote work and hybrid models dominate, imagine if a team scattered across continents can still easily…

Imagine sending a customer a bill that’s late, poorly formatted, or worse, sent to the wrong email address. In today’s…

Introduction Looking back at what online shopping used to be a few years ago, it would be clear to any…

By Zoha Peerbhoy | July 2025 Small Moments, Big Impact How many conversations do people have about what goes on…

The Customer Communication Management (CCM) space is transforming rapidly. The 2025 SPARK Matrix™ shows a sharper divide between vendors that…

The Contact Center as a Service (CCaaS) market is experiencing significant advancements in cloud-native technology. AI, real-time analytics, and digital…