Browsing: Market Insights

Introduction In regulated industries, like financial services, healthcare, insurance, and utilities in particular, maintaining clear, accurate, and auditable customer communications…

Introduction Modern enterprises are now under pressure to deliver seamless collaboration, efficient workflows, and a positive employee experience, and they…

Introduction Communications Platform-as-a-Service (CPaaS) has already transformed the way enterprises embed real-time communications, like voice, SMS, chat, and video, into…

In an era where remote work and hybrid models dominate, imagine if a team scattered across continents can still easily…

Imagine sending a customer a bill that’s late, poorly formatted, or worse, sent to the wrong email address. In today’s…

Introduction Looking back at what online shopping used to be a few years ago, it would be clear to any…

By Zoha Peerbhoy | July 2025 Small Moments, Big Impact How many conversations do people have about what goes on…

A few years ago, it was call centers; now, it’s contact centers. Remembering how things used to be can almost…

By Zoha Peerbhoy | June 2025 It’s 2025, and everywhere you look, people are hunched over their phones. Every time…