Browsing: Market Insights

Introduction Communications Platform as a Service (CPaaS) solutions are generally associated with sending messages or making calls. However, they also…

Introduction As workplaces increasingly adopt hybrid and flexible models, the traditional office environment is evolving quickly. Employees and visitors now…

AI is everywhere, but success stories are still surprisingly rare.Across boardrooms, leaders agree that AI holds massive promise for improving…

Introduction Digital Experience Monitoring (DEM) is a powerful way to understand how digital workplace tools impact agent productivity and satisfaction.…

Introduction Desktop as a Service (DaaS) is how many organizations provide flexible, scalable, and secure computing environments to remote and…

Introduction Customer retention is a high-stakes game. In 2025, organizations are realizing that even the most sophisticated customer experience (CX)…

Introduction As customer expectations accelerate and hybrid work becomes the norm, Cloud Contact Center as a Service (CCaaS) platforms are…

Introduction In 2025, the modern intranet is transforming from a static content repository into an intelligent workspace companion. Artificial Intelligence…

Introduction Businesses are increasingly adopting Workforce Engagement Management (WEM) to enhance employee performance, satisfaction, and ultimately customer experience. In 2025,…

Introduction Workforce Engagement Management (WEM) looks vastly different in 2025, particularly owing to advances in Artificial Intelligence (AI) and the…