Browsing: Domains

By Zoha Peerbhoy | June 2025 Not all loyalty programs are effective. Some brands use punch card programs, which give…

Various brands across industries are focusing on adopting Customer Experience (CX) technologies for a competitive advantage. However, many find that…

The Contact Center as a Service (CCaaS) market is experiencing significant advancements in cloud-native technology. AI, real-time analytics, and digital…

A few years ago, it was call centers; now, it’s contact centers. Remembering how things used to be can almost…

Customer journey mapping (CJM) helps brands visualize customer interactions across various channels of the purchasing process. Brands use CJM software…

In this day and age, a customer’s journey doesn’t begin with a huge billboard or even a homepage, it starts…

If you’ve been watching on social media trends, you’ve probably noticed social media isn’t what it used to be. Content…

By Zoha Peerbhoy | June 2025 It’s 2025, and everywhere you look, people are hunched over their phones. Every time…

By Zoha Peerbhoy | June 2025 The need for workforce engagement management (WEM) tools in contact centers is more crucial…

By Zoha Peerbhoy | May 2025  Businesses today adopt various Customer Experience (CX) strategies so that they can foster better…