The CX Management Charge: A Year-on-Year Look at SPARK Matrix™ 2023 vs. 2024 June 18, 20254 Mins Read In today’s experience-first economy, brands are expected to offer a seamless customer experience, irrespective of…
What Changed in Voice of the Customer: Comparing SPARK Matrix™ in 2023 and 2024 June 19, 20257 Mins Read Voice of the Customer (VoC) is how a customer feels about a product or service.…
Key Workforce Engagement Management Trends in 2025 June 19, 20253 Mins Read By Zoha Peerbhoy | June 2025 The need for workforce engagement management (WEM) tools in…
