Browsing: Domains

A few years ago, it was call centers; now, it’s contact centers. Remembering how things used to be can almost…

Customer journey mapping (CJM) helps brands visualize customer interactions across various channels of the purchasing process. Brands use CJM software…

In this day and age, a customer’s journey doesn’t begin with a huge billboard or even a homepage, it starts…

If you’ve been watching on social media trends, you’ve probably noticed social media isn’t what it used to be. Content…

By Zoha Peerbhoy | June 2025 It’s 2025, and everywhere you look, people are hunched over their phones. Every time…

By Zoha Peerbhoy | June 2025 The need for workforce engagement management (WEM) tools in contact centers is more crucial…

By Zoha Peerbhoy | May 2025  Businesses today adopt various Customer Experience (CX) strategies so that they can foster better…

By Zoha Peerbhoy | May 2025 We have come a long way from what personalization strategies looked like a few…

We’ve all heard over and over again how customer experience is crucial for business success. However, ensuring that customers are…

On May 27, 2025, Salesforce announced its acquisition of Informatica, a cloud data management company, for about $8 billion in…